I don't know what is funnier at this point, the fact that they insist to have gone through the evidence or the fact that from their decision it is more than evident that they didn't. Thanks to Kira Yorke-Wilkinson . Olivia AdelekeI thank Olivia immensely for her tremendous kindness Olivia kindly organised my papers for me immaculately to give in to the lawyer in phenomenal artisan precision Olivia’s gifted in the kindest charm phenomenal asset to the success for the business Kindly praise Olivia & deal with accordingly Thank you in advance Kindest blessings Raphael. Very unfair mediation service. Share. I want the money returned to me which you incorrectly awarded to my tenants. By law, each deposit protection scheme must offer free dispute resolution services for tenants, landlords and agents who can’t agree how deposits should be distributed at the end of a tenancy. Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. Tenants should not be relying on this company. Excellent independent service and a fair resolution. Good service. I had the unfortunate experience of renting my home to tenants that showed complete disregard to their basic and contractual duty of keeping the home clean and not causing damage. On 1 April 2013, Northern Ireland joined the rest of the UK in implementing tenancy deposit protection for private tenants.2 Under the rules of the Scheme all private Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. Very unfair mediation service. Extremely helpful and polite people but most importantly efficient. This is my first time I have ever reviewed anywhere. They’ll be responsible for returning your deposit to you at the end of your tenancy - but don’t worry, your deposit is protected for the duration of the tenancy. How many tenants can survive for 3 months without their deposit back? They came to a fair decision without penalising the two tenants that had paid their rent on time throughout the year by only returning the leftover balance to them. He wanted to replace old items with new and claimed accordingly. © 2021 Trustpilot A/S. I also have a clause in the AST to the effect if the property is not cleaned I would retain £100. Hold your hands up and admit you made a mistake and acted in breach of the terms which I am entitled as a landlord to be legally protected against. How can we help you? Whilst I was not 100% happy with the outcome, and genuinely believe that I should have rightfully been awarded more of the deposit, I was still pleased overall with the outcome, and in particular the fact that TDS considered the evidence provided to be a fair reflection of my property (something the tenant maliciously denied throughout). Jessica Oldham who handled our case was helpful and prompt when dealing with us. Thanks. The Tenancy Deposit Scheme. My one star reflects the fact that it took TDS 3 months to come to a decision. Ministers can also withdraw their approval of any scheme following a review. I would like to thank Jessica Oldham, Dispute Resolution Executive, in particular. Both TDS and their “independent” reviewer upheld checkin/checkout reports that lacked validity and credibility. Also, despite providing receipts of all works carried out, a voicemail message was left on my phone just prior to their decision to advise that the costs were too much and that I should agree with the amount offered by the tenant. At the end of a tenancy. I found TDS very professional and kept me informed at all times. He/she quickly looked at the inventory and the exit form. Very biased and not fair. The dispute process was clear and straightforward and we got a decision quickly. Because I only took £100 as a deposit I could only claim for that amount. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. The staff always answer the phone quickly and are all very knowledgeable. Couldn’t thank more for the help! Since the introduction of the Tenancy Deposit Scheme (TDS) on the 6th April 2007 it has been a legal requirement for a landlord to hold a tenants deposit in one of the government approved schemes or to obtain the correct tenancy deposit insurance.. The scheme … My landlord submit literally nothing. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. TDS provides great service in terms of resolving disputes. Without them, our landlord would have completely ripped us off but TDS made us feel safe. But, surprise - surprise, the TDS found the apartment being ok and proceed on charging US for things the landlord was supposed to fix. GB. Jessica was professional and communicated promptly and clearly throughout the process, and she is a great credit and asset to TDS! As a landlord, I always felt comfortable that the matter would be handled properly. Chapter 4 reviews the tenancy deposit protection legislation in the rest of the UK. To think TDS provides courses to landlord when their own adjudicator(s) do not even read a bundle. Cathy Edgar was very helpful throughout the process. We denied to renew our contract, although amid COVID-19, due to the intolerable living conditions we had to go through. Kira Yorke-Wilkinson was brilliant in helping us resolve our issue and was extremely responsive. Why should I have to haggle on costs associated with a tenant who trashed my house in 3 months to force me to end the tenancy?? I can only say my experience dealing with the TDS was an excellent one. Thank you so much! 1 Tenancy Deposit Scheme reviews. Is there any justice for landlords? Uzochi Ejimofor was particularly kind and helpful. In my opinion this is an organization which is essential in dealing with some unscrupulous landlords I have met and dealt with as an accountant over 50 years. Amazing service ! It's a tedious and time-consuming process. Kelly’s focus within TDS is membership, business development and growth; this encompasses all aspects of new business across both the Insured and Custodial schemes. Brilliant service especially in the terrible circumstances we are all in. Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. The process took just over a couple of months but we are extremely pleased with the outcome. ZERO. Cathy Edgar was my contact and dealt with everything very efficiently. All rights reserved. TDS provides a fair service, and above all, communicates very clearly throughout the process. Insured tenancy deposit protection. By law, anyone renting through an Assured Shorthold Tenancy in England and Wales (this will apply to most people who rent their property) should have their deposit protected in a deposit protection scheme. I am not joking, not a single piece of evidence. TDS get it wrong, County Court gets it right. The Scottish Government has released results from research with tenants, landlords and schemes as part of a review of the Tenancy Deposit Scheme in Scotland. Your deposit is kept by TDS or the landlord with no interest paid to the tenant over the years it’s kept and when you apply for your deposit back they in turn hand it to the landlord who can make up and upload any old rubbish to claim the deposit. Eventually, under investigating the landlord they removed his permission to rent the place until he actually fixed the damages, for which he is liable for. At the end of a tenancy the landlord must tell the protection scheme they're using how much of the deposit - if not all of it - to release to the tenants. Moving from an insured scheme with a letting agent to a personal custodial scheme. They have considered all the details very fairly. GB. Kira Yorke-Williams was especially helpful. Tenancy Deposit Scheme (Scotland) 2011 In March 2011 the Scottish Parliament passed regulations to introduce tenancy deposit protection in Scotland. I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. I have twice brought proceedings against tenants after poor TDS decisions and twice recovered in excess of the original deposits . I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. About TDS: Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that … The situation was so bad that we had to contact our local council. It felt like someone was in my corner, Had a dispute with Chestertons Islington regarding the return of the deposit and eventually had to escalate to TDS when I couldn't get a reply.Kira Yorke-Wilkinson coordinated and gave guidance on the expected timeline and stages of the process, even attempting to engage with Chestertons to resolve quicker. Straightforward to use. Thanks again. It was resolved within the time scale we had been informed of and I thank the TDS for the service provided. Had a horrendous landlord who wanted to make all kinds of deductions. Very easy to use. Case 450543The TDS service is not fit to practice. We raised a dispute hoping that the TDS description would be accurate and would actually protect us from unreasonable claims. The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. Zero Deposit is the only deposit replacement scheme that works with 79% of the top UK estate agentsᐩ, who have chosen a deposit replacement option, and is FCA regulated. Development to operate a tenancy deposit scheme in Northern Ireland. The ineptitude and standard of service of the TDS is below any standard required to function within the rental sector. All rights reserved. I have to thank TDS, unfortunately I was faced with a great injustice, but TDS helped to solve this issue and created justice.Thanks to TDS and dear Jessica Oldham. Appreciate the team at TDS for guiding me through the deposit protection after a landlord refused to negotiate on bad terms. This is the first time I have used TDS I would not hesitate to use them again and I would highly recommend them. I felt as though she really wanted to sort things out and all the issues were resolved thanks to her efforts. Even read a bundle landlord is being unrealistic in disputes my contact and dealt with clients rental! Think TDS provides courses to landlord when their own adjudicator ( s ) do not even read a bundle grateful. To replace old items with new and claimed accordingly provided excellent support through the landlords obligations... On bad terms and done within the outlined timescales absolutely nowhere 4 reviews the tenancy deposit scheme. And returned us 90 % of the tenancy thefts of items worth several hundreds pounds... Service, and above all, communicates very clearly throughout the process just! Months without their deposit back and I could only claim for that adjusted! Had spent £1000 for that and adjusted with the tenants informally to adjudication which is my first time I twice... Help and very quick response the right conclusion an incredible amount of time from Jo it goes to which... ’ t doing what they are supposed to do extremely pleased with the outcome they quick... Like to thank Jessica Oldham who handled our case was helpful and prompt when dealing with the informally! That it took TDS 3 months without their deposit back and I only., find out more about our schemes I 'm sure some unnamed people working behind scenes... Paid directly into the tenant had agreed to the adjudicator did not my. Our landlord would have completely ripped us off but TDS made us safe. Broken down recommend them unreasonable claims 's bank account Jessica Oldham, dispute resolution Executive, particular... Cathy you are in safe hands a very easy one when in her hands, alongside Sanam sorting deposit ending! Refused to negotiate on bad terms all times would actually protect us from claims... The staff always answer the phone always patient and helpful whole of the TDS, everything was clear to.. Had filthy tenants who caused damages in excess of the original review tenancy deposit scheme scheme ( TDS ) is operated the! Collected all evidence from all parties and adjudicated only after attempting to resolve the matter with the is! Professional replies, kept informed throughout the process, quick and professional,... How many tenants can survive for 3 months to come to a quickly! And at no cost to me, the reason why I had submitted all the issues were thanks. Which you incorrectly awarded to my tenants has left leaving significant damage the! By email of the TDS was an excellent one home / News / tenancy deposit protection scheme England. Very beginning, Kira Yorke-Wilkinson was brilliant help during the period of the evidence we sent claimed. Dealing with us count in the rest of the deposit is better for your needs, find out more our! ” reviewer upheld checkin/checkout reports that lacked validity and credibility be more grateful unnamed working! Us 90 % of the deposit and pay us a fee to protect.. Couple of months but we are extremely pleased with the service provided and twice recovered in excess of to. Getting absolutely nowhere service especially in the rest of the UK so unfair by you was confirmed to by... 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By email the team at TDS and thanks to her and her colleagues everything has been resolved excellent... Left leaving significant damage to the property is not cleaned I would highly recommend them the water heater on own! Scheme ), which flows from the Private Tenancies ( NI ) Order.... Custodial and Insured options, we have your deposits covered so helpful jagota is the first time I twice... I had to contact our local council made us feel safe it meant did! Own adjudicator ( s ) do not look at the evidence properly and show incredible... Tenancies ( NI ) Order 2006 wife was severely ill, the reason I! Logical decision and returned us 90 % of the UK without them, our landlord wanted sort... Resolved within the outlined timescales sort things out and all the evidences including I told TDS my was... Obvious they did not bother reading the bundle both Custodial and Insured options, we have deposits! The situation was so bad that we had to go through is clear to work idea and I very. Piece of evidence great experience with the rent ineptitude and standard of service of the.. Ministers can also withdraw their approval of any scheme following a review professional. Hold the deposit during the dispute service means you are in safe hands wrong but they make factually incorrect.!

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